Gorgias brought its Connect Roadshow 2026 to Los Angeles, and we turned Playa Studios into a customer experience conference for the day. Guests came in off the parking lot, took their seats for the talks, spent the breaks at the demo station, and finished on happy hour bites and drinks.

Check-in and arrivals at Playa Studios

Guests found their way in from the parking lot, where a freestanding board trimmed in the Connect checkerboard carried the partner logos and a walkway decal pointed them up the steps.

Gorgias Connect Los Angeles welcome sign in the parking lot outside the venue
Round Gorgias Connect floor decal with an arrow at the foot of a set of outdoor steps

At the doors they checked in with hosts under a tall Connect Check-In sign, then walked a corridor with Hello Los Angeles! set into the floor.

Guests at a Gorgias branded counter beside a potted palm
Gorgias Connect check-in desk with a pale blue sign
Floor decal reading Hello Los Angeles! with an arrow as guests walk into the venue

The Connect main stage and panel sessions

They took their seats facing a stage colour blocked in pale blue and tan, with two leather sofas out for the panels and a wide presentation screen behind.

Stage with a large presentation screen, two sofas and checkerboard side panels
Stacked pale blue cubes printed with Gorgias Connect Los Angeles Roadshow 2026

A second, darker room ran sessions of its own under a lit gorgias wordmark.

A guest standing in the main room in front of a large Gorgias wall sign

The demo station and Longshot coffee at Playa Studios

Between sessions guests worked the demo station, where Gorgias account executives walked them through new features at high-top tables. Three TVs above it carried the headings Set the Foundation, Take Action and Scale & Optimize, the last of them running a week by week plan that opened The AI is ready to be trained. Here is what to do this week.

Guests at high-top tables in front of color-blocked Gorgias walls and presentation screens

Next to it the lounge sat under an illuminated Gorgias logo, against a gallery wall of framed photographs.

Illuminated Gorgias logo on a dark wall with two high-top tables
Coral Gorgias Connect kiosk with a screen in front of a wall of framed pictures

At the Charm Your Bag station guests picked charms and loops of beaded chain, and Longshot Coffee pulled branded lattes from a Gorgias wrapped cart lettered Roadshow 2026.

Charm Your Bag sign on a gold tray with bag charms, a drink can and a coffee cup
Gorgias coffee cart with checkerboard trim, a grinder and stacked cups

Catering by Bites and Bashes, then happy hour

Bites and Bashes catered the day. Food was laid out in the lounge, and a Pizzeria cart worked under a pop-up tent in the parking lot.

Lounge with leather sofas and a table of food in front of a wall of framed pictures and the coral Connect kiosk
Long wooden table set with trays of food and a menu card
Guests around a white pizza cart lettered Pizzeria under a black pop-up tent in the parking lot, with a wood fired oven on a wheeled trailer beside it
Catering boxes of noodles topped with edible flowers

The day finished on happy hour bites and drinks, with NOMAD Cocktail Co on the bar, and guests carried their cocktails out under the string lights.

A NOMAD Cocktail Co bartender working a bar counter laid with bottles, dried citrus, stirrers and napkins printed Gorgias Connect
A guest holding up a pale cocktail in a Gorgias Connect cup under string lights

Audio visual by Rhodes Audio Visual and photography by Rene Porto. Gorgias Connect also went to London and to New York.